USA go build this new culture for us . The transition team will then transition our people into that . Thirdly , the cleanup team will then turn down all the old operations in the old organisation , so it is , overall , quite an elaborate process .”
Customer feedback These developments have been positively received by customers and it will give them increased control and flexibility . “ The same way that customers can control a cellphone with an application that allows them to change the features on a cell service , should therefore be the exact same way that we operate a dedicated broadband service ,” says Lumbard . “ Customers could raise the bandwidth , change security services , look up features , or even see analytics . They will be able to see this from a portal on their phone , instead of having to call in to the helpdesk . We call this the process of going from 12 days to 12 clicks to provision services .”
However , one might ask whether costs for such an advanced , flexible service could ultimately increase overall service costs for
Scott Pappan
ICN Carrier Services Officer
customers . Lumbard quickly states that this is not the case – and is very much on the contrary .
With a predicted decrease in capital expenditure spending , as high as 65 % over time , he adds : “ We are in a sense a government agency , which therefore runs in a cost recovery model . We can pass these savings directly down to the customers – in fact , we are already provisioning for rate reductions as we speak .” Nonetheless , despite
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