USA rather than paying upfront costs .
To support this change Highlands partnered with Computex , an IT solutions provider headquartered in Houston , Texas . Hebert explains that Computex took Highlands ’ infrastructure and support needs , which were mainly centred around a traditional IT structure , including the voice , network and subdirectory , and helped transform it into a managed service provider ( MSP ) model , “ where they ultimately manage , service and support all of those types of technology for me so I no longer have to , from a strategic standpoint .”
“ From network to voice to cybersecurity to technology support , all of it has been enhanced ” he says . “ We had support from 9-5 before , now we have it 24-7 . We did it in such a way that I didn ’ t have to hire a whole bunch of people to maintain it because ultimately , we ’ re using a managed services provider to do it . We ’ re able to build the model out to its predictive cost , whereas in the past , when we would do
“ The amount of effort , time , communication and collaboration we go through on every single loan makes us different ”
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— Josh Hebert , Senior VP and CIO of Highlands Residential Mortgage www . gigabitmagazine . com