HIGHLANDS RESIDENTIAL MORTGAGE
104 a proforma to see if a particular branch location was going to be profitable based on how we do business , they would always come up with an arbitrary number and it was very difficult to determine the total cost of technology for that location .”
Computex use the most up-to-date technology , allowing Herbert and his team to focus on the more strategic aspects of the business . “ Things that are very industry-specific like the consumer experience and fraud , areas that are ultimately going to drive the business forward , that can bring in additional volume for the organization .”
In terms of fraudulent activities , new regulations have weeded a lot of these out , however issues like phishing and fake pay stubs still occur because of how easy it is to create bogus payslips . “ But there are a lot of solutions that can analyze these and make a phone call to the employer to validate whether that pay stub is truly accurate and that person really does work at that organization ,” Herbert explains .
While interest rates may be high , making property buying less affordable , and the market as a whole has slowed down as far as mortgage applications go , Highlands has had a record year of growth . Hebert explains that what sets them apart from their competition is their customer service . “ The amount of effort ,
SEPTEMBER 2018