Localised service
MARSH
14 to our client base .”
Fraser-Hawkins describes the period of VUCA ( vulnerability , uncertainty , complexity and ambiguity ) Marsh is committed to helping its clients overcome by guiding them through their risk management needs and process . “ In essence , our brand stands for quality advice in times of change . The world changes on a constant basis – in fact , the only constant is change – so we are always adjusting how we approach clients to help them with the risk their businesses face .”
Localised service
The rapid pace of change is the same the world over . “ Our goal is to ensure that wherever a client touches us , they get a consistent level of service . We operate under a number of global guidelines , which we call our ‘ Client First Principles ’ – a global set of professional standards that all colleagues who engage with clients adhere to .
“ On top of that , we have our multinational ‘ Rules of the Road ’ – set guidelines of service that must be delivered to a client wherever they are in the world . The only changes to this are driven by local regulation . Indonesia is no different – we are conscious of the consistency of brand ,
SEPTEMBER 2018