EUROPE
“ We ’ re more than just a cloud communication company ; we are a leading professional services organisation that ’ s built around cloud communications ”
— Charlie Doubek , Vice President of Professional Services EMEA at Arkadin
through every step with its unique professional services , ensuring the transformation is an end-to-end success .
“ In the industry today , we ’ re seeing that providing a service isn ’ t enough anymore ,” observes Charlie Doubek , Arkadin ’ s Vice President of Professional Services EMEA . “ In my role , I primarily deal with professional services : this includes organisational change management , consultation and support . We found that by providing industry leading professional services , we have been able to accelerate our cloud communication revenues because we are providing more added-value than our competitors .
“ We ’ re more than just a cloud communication company ; we are a leading professional services organisation that ’ s built around cloud communications ,” he continues . “ It ’ s more than providing a service , it ’ s really changing the way businesses work . You have to be able to integrate that service and make it functional within the clients ’ future business plan , cost and technical initiatives .”
A unique facet of Arkadin is the fact that it is part of the NTT Group , one of the largest telecommunication companies in the world . This means that if a client requires communication services , it doesn ’ t need to rely on an overwhelming number of vendors ; instead , they can count on Arkadin and the variety of skills , vendors and services it has gained from its parent group . “ I would say Arkadin is uniquely positioned because wit has been pulled into a network company that has the right type of products and services that we can offer to our own customers – this adds value . Many businesses rely on several vendors to contribute to their
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