ARKADIN
84 tions by Wainhouse Research suggest that we could see productivity increases of up to 40 % due to AI technology alone . As AI , bots , and virtual assistants quickly become the norm in today ’ s workplaces , Doubek outlines how businesses could utilise the data generated from collaboration services .
“ We ’ re only at the tip of the iceberg ,” he notes . “ Businesses that recognise the role AI could play in their cloud computing strategy are going to move a lot faster than those that carry on with business as usual . You learn from experience and you make decisions based on your own experiences – AI is no different . This intelligent software can learn , give recommendations or make actions based on what it ’ s learned from your communications data . “ A good example is where we have worked with Microsoft Teams to deliver AI that acts as a scheduling assistant in partnership with Zoom . ai . With this solution , management can open up the solution and it will say , ‘ Okay , your team members are available for a meeting at 11:00 .’ You don ’ t have to think about it and you don ’ t have to go into your calendar . That little gesture saves so much time and helps productivity .”
Additionally , Arkadin is also exploring the use of AI in contact centres . “ We have implemented unified communications with contact centres which means an employee would use the same system like Skype for Business or Teams to talk to clients and do their day-to-day phone calling ,” Doubek explains .
SEPTEMBER 2018