T-SYSTEMS when an incident comes up , in the best case , our automation software is already detecting this incident in the monitoring , realising that there ' s something wrong , already starting the procedures to resolve the incident , creating the necessary ticket , informing the respective admin , and if necessary also the customer . We are using a lot of other things like robotic process automation ( RPA ) as well . “ So the range from small automation on your personal desktop to server automation , to the entire data centre , the automation gives us a very broad variety of options that we can use from Micro Focus . To give you a few numbers in 2020 , more than 200,000 incidents have been automatically resolved just by using automation tools based on Micro Focus .”
MICRO FOCUS : MONITORING
“ Even more interesting , is what we are doing with Micro Focus on Monitoring ,” says Beyer . “ Monitoring is a great toolset that allows us to monitor our entire IT landscape . This means we can monitor everything from operating systems , middleware , database applications , servers , storage , everything . On top of this , we are also using Micro Focus discovery and data analytics , which means we can do an application landscape discovery to see how the landscape has been set up , which interfaces is between the devices , and which server links to which network component . Specifically for incidents and configuration , it ' s great to have this entire landscape in one cockpit . We ' ve been so successful that we ' ve worked with Micro Focus to turn our in-house solution into a market portfolio and offer it to our customers , which is a real value-add for them ."
“Self-organised teams unleash the full potential of our employees ”
PATRICK BEYER VICE PRESIDENT OF GLOBAL BUSINESS OPERATIONS , T-SYSTEMS INTERNATIONAL GMBH
external workforce cost by 20 %, in our third party costs by 15 %, and in our internal personnel costs by 8 %. What we have really learned in this end-to-end efficiency programme is that it ' s all about enabling our people , empowering our people and powering their potential ( despite hierarchy ), and embracing change and continuous improvement .”
Helping other companies to do the same , Beyer reflects that “ it leaves us a lot of new potential instead of just drumbeating targets into organisations . It brings experts together , giving them trust and allowing them to generate epics , user stories and great ideas . Specifically , the regular demo
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