T-SYSTEMS
KEY PARTNERSHIP
“ Even more interesting , is what we are doing with Micro Focus on Monitoring ”
PATRICK BEYER VICE PRESIDENT OF GLOBAL BUSINESS OPERATIONS , T-SYSTEMS INTERNATIONAL GMBH
T-SYSTEMS PARTNERSHIP WITH MICRO FOCUS
“ We at T-Systems - a couple of years ago - implemented a programme called Zero Outage , which is mainly about avoiding incidents towards our customers . This programme is very deeply integrated into our DNA , so we have initiated a Zero Outage community with our suppliers and vendors , which allows our customers to cancel the contract if they are suffering from critical outages . To support this , we have set up common services with Micro Focus such as automation and monitoring , which contribute to the Zero Outage programme ,” says Beyer . In more detail , Beyer adds that “ it is extremely important to have really reliable monitoring in place to see if a situation or incident occurs , which can then be
automatically resolved before it becomes critical . And from an automation point of view , together with Micro Focus , we are improving our service workflows while automating entire processes . Micro Focus has also been working with T-Systems to create a common market portfolio like Monitoring as a Service , as well as helping to push our efficiencies further by automating intensive processes .
MICRO FOCUS : AUTOMATION
“ Our journey at T-Systems is from pure infrastructure automation to hyperautomation , and this means automation is to be the core of our value chain , and Micro Focus delivers the state of the art product range for us to achieve this . So , for example , we are doing server automation and proactive incident remediation together with Micro Focus . This means
332 September 2021