Plume : powering smart homes with VodafoneZiggo
The recent launch , and high value , of adaptive WiFi
Plume : powering smart homes with VodafoneZiggo
Plume ’ s SaaS Experience Platform that powers VodafoneZiggo ’ s SmartWifi service has been instrumental in meeting ( and exceeding ) customer expectations , says Director of Fixed Technology Leo-Geert Van Den Berg
As the rise of 5G makes waves across the industry , home technologies are more advanced than ever before . So , it ’ s hardly surprising that in-home connectivity is one of VodafoneZiggo ’ s key focus areas . In fact , around half of its call centre enquiries concern some aspect of in-home connectivity .
“ It shows that , for our customers , inhome connectivity is key : always-on with the right speeds , everywhere in your house – that ’ s what the customers value the most ,” comments Leo-Geert Van Den Berg , the Director of Fixed Technology at VodafoneZiggo .
This priority has fuelled the recent partnership between VodafoneZiggo and Plume , a specialist smart home experience management company .
Working with Plume enables VodafoneZiggo to offer an adaptive solution — powered by a highly scalable SaaS Experience Platform that leverages cloud , AI and opensource technologies — that enhances and personalises users ’ home WiFi experiences .
The recent launch , and high value , of adaptive WiFi
Together with Plume , VodafoneZiggo launched its SmartWiFi service last year . “ We saw the importance for our customers . We saw what adaptive WiFi does for the customers and how it helps to get in-home connectivity to the level it needs to be and at the quality that they expect from us … And that ’ s what the customers value the most .” Using sophisticated AI technology , Plume ’ s award-winning platform develops a comprehensive understanding of the unique needs of each and every home network , adapting and optimising daily to ensure that WiFi services are delivered to their full potential .
“ For us to make it work in the background for the customer , and to have it seamlessly working and running with the right network automation , with the right artificial intelligence , with the right data – that ’ s what adaptive WiFi does for us . And that ’ s what Plume brings for us . It gets services to work and makes the infrastructure invisible for the customer .”
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