AN END-TO-END CUSTOMER EXPERIENCE PLATFORM FOR LSP CUSTOMERS
Enhancing customer experience and supply chain management for freight forwarding companies & customs brokers at Logixboard
Logixboard is a platform dedicated to enhancing customer experiences for the clients of LSPs . Their goal is to offer LSP clients improved visibility and selfserve insights through a comprehensive platform that unifies all workflows .
“ It ’ s about working out how we help these customers gain new business and attract new customers ,” Julian Alvarez , the CEO and Co-founder of Logixboard said . “ How do we help them expand into their existing customer base by delighting them and offering them a better service than other competitors ?”
HELPING CLIENTS OPERATE MORE EFFICIENTLY
LSPs spend a significant amount of time and effort providing visibility to their clients regarding the whereabouts of their goods . Managing this involves a maze of phone calls , emails , spreadsheets , and manual tasks . That ’ s where Logixboard helps streamline the entire process , leveling up how communications and steps are managed . “ We ’ re able to take all the data that a freight forwarding company has , complemented with third-party data , and put that online so that their customers can access it in real-time .” explains Alvarez .
Logixboard aims to empower operators to focus on high-impact tasks that drive the business forward , leaving the repetitive and automatable tasks to their digital solutions .
One of these successful collaborations has been with Fracht , a partnership that naturally clicked from the beginning . “ It ’ s been a phenomenal partnership . In our two years of working together , Fracht has played a crucial role in shaping our product roadmap ,” Alvarez shares .
Looking ahead , Logixboard aims to bring any and all underlying systems together into one seamless customer experience . “ We envision providing a single , unified customer experience ,” Alvarez reveals , “ a single pane of glass where clients can effortlessly manage their entire supply chain in one place .”
The next 12 months hold exciting growth as Logixboard works relentlessly towards this vision .