RENTOKIL INITIAL
“ Data quality is one of those problems that you need to keep on top of because , if you don ’ t , it will keep coming back to bite you ”
ANDY GRAHAM HEAD OF DATA AND CDO FOR EUROPE , RENTOKIL INITIAL
“ As with all large organisations , the quality of data is part of what we ’ re dealing with ,” says Graham . “ It ’ s one of those problems that you need to keep on top of because , if you don ’ t , it will keep coming back to bite you . You need to find a way to make it a business-as-usual problem that you gradually eradicate from the organisation .”
Borrowing ideas from banking Graham ’ s data strategy involves borrowing ideas from his days in the banking sector with HSBC , which he says was like “ working for a country ” given its size .
“ In banking , you have this concept of critical data elements ( CDEs ), which is used very much from a regulatory point-of-view ,” he adds . “ I used to be heavily involved in dealing with this kind of problem , so I took that idea and switched it around so it was more focused on data quality .”
200 September 2023