Centrica ’ s AI Journey ahead The days of being slow to adopt new technology are clearly in the past for Centrica , as it pivots towards a more tech-led approach . “ We use cloud extensively across Centrica to manage customer interactions and ensure we ’ re using scalable products that can quickly adapt to our evolving services .
“ We ’ re using technology to reimagine our end-to-end operations as a company ,” explains James . “ We ’ re looking at processes that have been in place for a long time and seeing what can be automated or augmented , and how we can help all of our colleagues , across a huge variety of roles , become more efficient and to work in a smarter way .”
Critical to the implementation of this ‘ bigger , bolder , faster ’ approach has been prioritising the right areas to invest , and which opportunities present the greatest potential for impact . Crucial to this has been the Centrica collaboration with KPMG . KPMG helped Centrica to take a data-led approach to exploring productivity and the opportunity for AI across the workforce , allowing it to make informed decisions about where to invest .
250 September 2024