Technology Magazine September 2024 | Page 251

CENTRICA
“ This research , using a combination of key business KPIs , combined with rich data on our ways of working from Viva Insights , has helped us to define a clear set of priorities to drive performance . Taking a data-led approach means we also now have a baseline , making it possible for us to track our progress and using experiments to test and learn where we are truly having an impact .”
He considered the alliance to be a ‘ natural fit ’, given the long standing relationship between KPMG & Centrica , as well as KPMG ’ s strong alliance with Microsoft . “ We have worked with KPMG for many years on many different projects ,” says James . “ One of the most important things in a partner is that we have a team that works well with us . They ’ re aligned to our core goal and mission .”
Experimentation to prove value Centrica has used an experimentationled approach to test the value of various AI products within their organisation before deciding where to scale . One example of this has been a pilot programme for Microsoft Copilot , rolling out to a select group of 300 colleagues
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