across their Group Functions . The aim was to identify areas of greatest benefit , such as efficiency , quality , compliance , inclusivity and improved employee experience .
As James highlights , the analysis conducted by KPMG has been instrumental in helping Centrica assess the potential value from Microsoft Copilot across the different business areas , in addition to the learnings from their Early Access Programme . “ They ’ ve helped us determine which parts of the business would benefit most from the product and where we ’ d see the best return on investment .”
This bottom-up insight was supported by a report from the KPMG Workforce . AI model , which takes an outside-in view of long-term potential from AI in different areas of the business . By breaking down the organisation into jobs and tasks , and looking at the augmentation potential for these tasks , this enabled Centrica to predict priority use cases and opportunity from a product which has not been in the market long enough for a ‘ traditional ’ business case approach .
“ Now we are clearer on the opportunity , the key to success is in how we drive an effective implementation , including with the right cultural change , to genuinely realise the benefits we are modelling .” James says . “ We are investing in our capabilities and tools to support effective digital adoption , including a behavioural science-backed approach and reinvigorating our network of more than 250 digital champions that have led the charge on earlier enterprise technology programmes .”
252 September 2024