HEADER so those systems are now all electronic instead of paper-based payroll processes .
“ We are also embarking on an ambitious Digital Front Door project so that we understand and get a better view of all the transactions a resident might be conducting with the city of St . Louis . This will give them a single unified platform and reduce any friction that they may have in doing business with the city in addition to getting us closer to a 360 degree view of our constituents .”
Simon explains that technology is just one part of the solution , suggesting that the city is eager to make investments into staff training and development to power digital progress .
“ In IT , we always talk about the people , the process and the technology ,” he remarks . “ We are moving more services online to be available 24 / 7 so we don ’ t require the physical presence of people to transact business and trying to move to accept online payments for every kind of application for a single sign-on solution .”
This is also going to make doing business within the city simpler by reducing manual processes and increasing their transparency .
Giving residents power Like many other cities across the United States , St . Louis holds a significant divide known by residents as the Delmar Divide . The line represents socioeconomic and racial differences between certain parts of the city which , as Simon explains , are
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