CRM
“ Over the next five years , Salesforce is committed to supporting the growth of Britain as a hub of technology excellence ”
— Paul Smith , Executive Vice President and General Manager at Salesforce UK
What trends or opportunities are you seeing in the global CRM market today ? How is Salesforce tapping into these ? From a global perspective , 73 % of customers say one extraordinary experience raises their expectations of other companies . Globally , customers ’ standards for modern engagement are a far cry from the transactional , one-size-fits-all experiences that were once de-facto . Tailored , contextualised engagement across multiple
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AUGUST 2019