UNIVERSITY HOSPITAL
And, as an academic medical centre, we ensure the next generation of doctors and nurses are prepared to provide healthcare across the country and the world.”
How technology underpins University Hospital University Hospital has made significant investments to modernise its healthcare infrastructure across its Newark Campus – and this is where Shane and his team come in. Shane plays a lead role on the planning team responsible for these investments to make sure technology is factored into these plans.
“ Our IT team has made significant strides in transforming its approach from reactive problem-solving to proactive planning that anticipates future needs,” he shares.“ We’ re measuring this progress in less downtime, outages, faster service and increased end user satisfaction.”
Motivated by this progress, Shane is helping University Hospital improve its digital capabilities. Like many health organisations, Shane’ s vision for University Hospital’ s IT is to ensure it is made up of easy to use, easy to understand technology so end users are willing to adapt it. This, he says, ultimately improves University Hospital’ s patient care.
Shane says:“ This includes making sure our tools are supported by a robust infrastructure to be able to use those tools. For example, we’ ve moved our Electronic Medical Record system to the cloud and we continually expand our underlying physical infrastructure.”
“ Our IT team has made significant strides in transforming its approach – from reactive problem-solving to proactive planning that anticipates future needs”
SHANE FROEBEL, VICE PRESIDENT OF ENTERPRISE INFRASTRUCTURE, UNIVERSITY HOSPITAL
As well as this, Shane is leading an initiative to optimise how University Hospital processes requests by adopting new software and workflows that better align with the rapidly changing pace of emerging technologies like AI, automation and data analysis.
And although patient experience and care are always front of mind, Shane’ s approach to technology deployments aims to support its clinical teams – and the benefits are already showing.
“ Doctors and nurses are telling us they are working more efficiently which makes them less stressed – and that, of course, results in increased patient satisfaction,” Shane details.“ We’ re also seeing an uptick in patient visits. Another quality measure is that, for the first time, University Hospital was included as one of the 150 Top Places to Work in Healthcare by Becker’ s Healthcare.
224 August 2025