ZIMNAT
“ What we ’ re doing right now , and what we will continue to do , is strive to make sure it ’ s not only a seamless experience for the customer but an experience that has them saying , ‘ Wow . This was superior ’”
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342 Mustafa Sachak , CEO , Zimnat ask the customer . “ We can sit and pontificate as much as we want but in reality , the customer defines that conversation ,” he says . “ It ’ s never been easier for a customer to move to another provider , so we have to ensure that we are looking after their interests and delivering on our promise .”
The insurance space in Zimbabwe will continue to evolve and so too will the customer prompting Zimnat ’ s digital transformation to evolve with it .
DECEMBER 2018