“ It is not essential for a company to buy into any one vendor ’ s solution entirely ”
MALCOLM ROSS VP , PRODUCT STRATEGY & DEPUTY CTO , APPIAN
Chris Huff , Chief Strategy Officer at Kofax , a California-based intelligent automation software provider , states bias as a potentially a huge issue : “ Executives often call for transformation teams , often small and concentrated , to automate business processes based on that particular team ’ s insights . Any bias on the automation team can have major implications to future business , since automation teams tend to automate , implement and forget . As time passes , people move on to other jobs , yet the automation in all its bias remains .”
Huff says Kofax are thinking of future consequences , insisting they “ must institute
58 January 2022