APPLICATION SECURITY
What
is Conversational AI ?
“Conversational AI not only improves customer experience , but also operational efficiency ”
JOHN HARDING REGIONAL DIRECTOR OF THE UK & I ENTERPRISE , NVIDIA communications will only increase the requirement for a successful operation to offer advanced AI workflows ,” he added . Some companies can get it wrong because they believe conversational AI applications cannot achieve humanlevel accuracy and do not interact in real time . However , according to Harding , conversational AI technology has advanced both in terms of accuracy and real-time performance to understand and generate intelligent responses in a human-like fashion . “ Conversational AI not only improves customer experience but also operational efficiency ,” said Harding .
A real-world customer example of NVIDIA tech use includes T-Mobile , which offers award-winning customer service in its Customer Experience Centres and aims never to have customers repeat themselves .
To empower its frontline agents , T-Mobile implemented Expert Assist . This AI-based software uses NVIDIA Riva to transcribe
118 July 2022