“ WE ’ RE FOCUSED ON DEVELOPING SOLUTIONS THAT ENABLE EVERYONE TO FEEL EMPOWERED BY TECHNOLOGY , NOT FRUSTRATED OR THREATENED ”
Q . WHY ARE GREAT TECHNOLOGY EXPERIENCES SO VITAL TO THE EMPLOYEE EXPERIENCE ?
» Employee experience has rapidly climbed up the corporate agenda in recent years , and the link between a positive employee experience and productivity is increasingly clear . Of course , there are so many different factors that can affect employee satisfaction . At Userlane , we believe that the quality of workplace technology experience is a critical , but sometimes overlooked , factor .
When software is difficult to use , employees can feel frustrated and even threatened , and that certainly isn ’ t conducive to being engaged and productive . Conversely , when software is easy to use , it empowers employees to do more . I think digital upskilling and reskilling will also emerge as major trends in the next few years . It ’ s true to say that automation will eliminate jobs , but it will also create new opportunities . Self-driving cars are a classic example – when they become widely adopted , what will happen to all of the taxi drivers ? They will need to find alternative work and for many , that will involve some degree of reskilling . The same can be said of many officebased jobs too . Businesses that are looking to fill critical skills gaps , or create entirely new roles , may find the most effective solution is to
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