ADDRESSING STAFF FEARS
AFRICA a business and as a brand but I ’ ve also got the responsibility of the Chief Technology Officer , where I look after all of the technology requirements and the digital and information requirements of the company itself ,” he explains .
“ It ’ s been a good but challenging , both from a front-end perspective of growing the business digitally and also from a back-end perspective , making sure that we can actually keep the lights on and that the transition from Deloitte was as seamless as possible .”
ADDRESSING STAFF FEARS
Bringing new policies and procedures on board whilst embracing new digital tools , SoluGrowth has overcome a significant culture change and readdressed the way staff work with new technologies .
“ What we started understanding is that the communication was not too clear . To this end , we have worked to fix the communication , the culture , and the way the firm introduces technology ,” observes Ramharuk .
“ Previously , employees had to manually create user access for people that had joined to log on to a particular system .
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When they leave , access needs to be revoked to remove them from the system . It is laborious , mundane and repetitive .
“ Nonetheless , when we introduced automation , staff were up in arms and were more than willing to do this repetitive work because they just didn ’ t want a robot to do it . So , we changed tack . What we said was , ‘ We ’ re introducing a new employee , and we give all our robots South African names and employee numbers . We ’ ve got Zuki , Zazu and Khuti and changed the communication around it .
“ We told employees , ‘ Here ’ s a new
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