Digital disruption means that the role of the CIO, CTIO or CDIO has transitioned from being the IT back office for the enterprise to a transformation partner or the custodian of the digital transformation change. As a CDIO myself dealing with customers who are all going through a very similar journey, we’ re all making a shift, helping the business now completely flip an operating model or business model by leveraging all of these advancements in tech.”
He believes that mindset is critical:“ One of the things I keep saying to my own team is that the mindset shift isn’ t just about thinking about the business or about customers – it’ s thinking like the business and like our customer,” he adds.
“ Even that subtle shift in thinking can create the momentum to drive change.”
The role of talent and skills In a sector where change is relentless, the fight for talent is fierce. Hriday sees upskilling and reskilling as nonnegotiable, especially considering the landscape, but believes that purpose is the real differentiator.
“ The war for talent is probably one of the most critical challenges enterprises face, especially with technology changing so quickly,” he shares.“ At Orange, we’ ve been very good with our upskilling and reskilling programmes, something we’ ve built the foundations for over many years.
46 August 2025