LucidPoint’s Mike Fontaine on delivering successful cloud stories, and how innovation and collaboration solves real business problems
In a world where technology with purpose is increasingly common, few missions are more important or rewarding than solving real human problems and driving better healthcare outcomes with innovation. LucidPoint, a leading cloud consultancy and managed services provider that specialises in AWS and Google Cloud, is central to this objective.
“We help customers realise the full potential of the cloud,” says President and CEO Mike Fontaine. “We are a next generation cloud consultancy and MSP that delivers flexible solutions, optimised performance and dedicated support to customers. We work as a true and trusted partner, collaborating shoulder to shoulder and focusing on solving complex problems with innovative technology.”
Enabling healthcare transformation
LucidPoint has gained a reputation for success in the healthcare sector, an area that Mike believes benefits significantly from cloud adoption and migration. “It’s a rewarding sector to work in – you’re solving a unique set of human challenges with a very definite purpose. Healthcare stands to profoundly benefit from the latest technology innovations.
The company works with leaders in the healthcare industry and other sectors to support cloud adoption and modernisation, provide managed services and enable continuous innovation that delivers tangible business value.
“The industry’s demanding landscape, characterised by stringent regulations and immense complexity, make the adoption of AI, big data, and machine learning crucial for its future,” Mike adds. “Moving business applications to the cloud, which is where we are focused, is a critical first step in enabling adoption of these technologies.”
The company’s impact on healthcare is demonstrated in its ongoing partnership with PerfectServe, a provider of healthcare communications solutions focused on streamlining clinical communication. LucidPoint has worked closely with PerfectServe, building on a longstanding relationship with CIO Bob Hackney, to support its migration from traditional data centres into multiple AWS environments.
“One example is around a call forwarding service that PerfectServe offers to help patients contact doctors and healthcare professionals for advice,” adds Mike. “They wanted to explore Agentic AI as a way to scale this and offer a better service. In close collaboration, we developed an architecture, and built and tested a prototype that was so successful it’s been operating since, taking around 60,000 calls a month with a very high success rate. It’s been an amazing project that’s very scalable, and is a great example of how we work as a close partner with customers to solve key business problems.”
The pace of digital transformation means cloud adoption continues to be a priority for organisations in healthcare and beyond. “Everything’s moving rapidly, and we’re super excited about the advances in technology,” says Mike.
Scaling with PerfectServe
“They’re leveraging the power of the cloud in many ways,” says Mike. “Our team of seasoned technology experts has worked in close collaboration to develop their AWS platform. We’ve also focused on adding resources to help them scale and deliver improvements in their products that really benefit end users.
“In terms of our relationship with PerfectServe, Bob has a great vision for the organisation and our role is to provide our expertise to help scale and grow so they can ensure world-class healthcare services into the future.”
LEARN MORE