1999
Salesforce was established in
meaning it has been at the forefront of cloud computing and CRM innovation for over
25 years
Autonomous agents transform automation In December 2024 , Salesforce launched Agentforce 2.0 , enabling organisations to deploy autonomous artificial intelligence systems alongside human workers . The platform uses retrieval augmented generation ( RAG ) technology – software that enables AI systems to access and analyse enterprise data .
“ Agentforce 2.0 takes our revolutionary Salesforce digital labour platform to another level , with new reasoning , integration and customisation features that supercharge autonomous agents with unprecedented levels of intelligence , precision and accuracy ,” says Marc .
The system addresses growing resource constraints in enterprise teams . Current solutions such as copilot systems – AI assistants that augment human work – struggle to handle complex requests or take independent action .
158 March 2025